Warranty
Setting The
Standard for
Over 30 Years
Since 1991, Vinylguard has been providing Ontario’s residential replacement, renovation, and new construction industry with windows and doors of the highest quality, as well as exceptional service and best-in-class lifetime warranty to support them. For over 30 years, our family-run business has remained true to our values, developing an outstanding reputation among dealers and homeowners for our dependability, flexibility, commitment, and expertise. Today, we continue to grow our legacy, upholding our mission to be the best in the industry.
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Lifetime window warranty
Vinylguard Window & Door Systems Ltd., as a leader in the Vinyl Window Industry is proud to offer this Industry Leading Lifetime Warranty that is Fully Transferable and Non Pro-rated. Vinylguard Warrants the windows to be free from defects in material and workmanship from the date of purchase provided such windows have been used under normal residential conditions.
- Lifetime Warranty on Unpainted uPVC Vinyl against warping, flaking, peeling, rotting, or cracking – Labour & Material
- Lifetime Warranty on Hardware, Weatherstripping, and all Moving Parts – Labour & Material
- Lifetime Warranty on Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surface – Labour & Material
- Pressure cracks due to thermal shock, house movement or settling is covered for a period of ONE ( 1 ) year from date of invoice – Material Only
- The Paint Process on windows carries its own specifications and guarantee which is for a period of TWENTY (20) years
Lifetime Warranty
Vinylguard Window & Door Systems Ltd., as a leader in the Vinyl Window Industry is proud to offer this Industry Leading Lifetime Warranty that is Fully Transferable and Non-Pro-rated. Vinylguard Warrants the windows to be free from defects in material and
workmanship from the date of purchase provided such windows have been used under normal residential conditions.
No representation is made with respect to condensation on exterior glass surfaces, as condensation is the natural result of moisture in
the house, along with changes in temperature and humidity. It does not indicate a defective window and is not warrantied. According to the Canadian Glazing Standard Board (CGSB) glass defects such as minute bubbles, eyes, crystals and or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted.
Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warrantied. This Warranty is null and void if harmful solvents are used to clean any surface. It is
recommended that a mild solution of household soap and water be applied with a soft sponge to clean all surfaces. This Warranty does not cover damage caused by improper installation, abuse, improper maintenance, harmful cleaning solvents,
accident, negligence, or any other cause which is beyond our control. Broken Glass and Torn Screening is exempt from this Warranty for any cause whatsoever.
Under no circumstances will Vinylguard Window & Door Systems Ltd. be liable for incidental or consequential charge such as, but not limited to, labour costs for any purpose, inconvenience, damage, or injury to persons or to property, or any other expense. All Vinylguard Products must be inspected within one week of receiving, and any damage found must be reported by the Vinylguard Authorized Dealer within this time frame to be recognized and considered as a warranty claim. All claims must be pre-qualified by the Vinylguard Authorized Dealer to ensure issues are not install related. All non-warrantied service calls and or false claims are subject to service fees.
The Vinylguard Warranty may be validated by having this certificate filled out completely and signed by both the Vinylguard dealer and the purchaser. The purchaser should keep this Warranty on file, the information is vital in processing any Warranty claims. All requests for Warranty service must be made through the original Vinylguard Dealer. All requests must have the original reference number and the date of purchase, or the information cannot be accessed which will result in the service request being denied.
This Warranty is effective January 1, 2025 and applies only to orders invoiced after that date. Orders invoiced prior to this date are subject to the Warranty conditions in effect at the time of purchase.
Vynacolour Limited Paint Warranty
Painting by VynaColour Limited with Prolux 8032 Series paint is warrantied against such defects in material and workmanship that might result, for a period of TWENTY ( 20 ) years from the date of application, in paint peeling, blistering, flaking or cracking, or the colour notably fading when exposed to the sun and normal atmospheric conditions provided normal use and maintenance. Should the need arise, VynaColour will attend for on-site inspection and arrange repainting in situations covered by the warranty condition.
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- Defects found to be attributable to the fabricator, contractor or installer.
- Defects found to be due to building design or construction. This warranty shall not apply to building of more than three stories, unless specifically agreed in writing.
- VynaColour not having been notified in writing within 60 days of the date the defects should have been reasonably noticeable.
- Damage to or failure of the Product caused by: moisture, or other contamination detrimental to the Product because of improper packaging, storage or handling of the coated Vinyl Substrate prior to installation: improper handling, shipping, processing, and / or installation of the coated Vinyl Substrate; scratching or abrading of the Product or the Vinyl Substrate during or after installation; standing water in a non-vertical application; building settlement or movement or structural defects or acts of God, falling objects, explosions, fire or other such similar or dissimilar occurrences beyond VynaColour’s control.
- Material submitted having been previously coated or treated.
- Material coated is not a uPVC compound, or other plastic surface approved in writing prior to the coating application.
- Any extraneous material such as gaskets etc.
- Material or products sold or installed at any place other than Canada and United States, unless specifically agreed to in writing.
- Material submitted having been installed in locations whose atmospheric and environmental conditions are known, or should reasonably be known, to be harmful to the material or coating.
- Material not having been regularly maintained by cleaning at least every 2 years with a mild dishwashing liquid type detergent, using warm water and soft cloth / sponge. Do NOT use strong thinners or solvents, or abrasive or corrosive detergents or sponges.
- "Notable fade” is defined as a change of more than 7 Delta E units in a less than 3 year period, measured according to the UCS Hunter system. A gradual and uniform discoloration is to be expected, as with all exterior building materials.
- Areas coated with touch-up materials.
- On-site rectification work.
- Corrective steps having been taken by anyone other than VynaColour.
- During the 20 year period VynaColour will cover all costs associated with repainting, including the cost of paint material, transport and labour. Refinishing shall be performed by a VynaColour approved coater / contractor using standard refinishing practices. The Performance Warranties on any refinished coated Vinyl Substrate shall be only for the remainder of the warranty period applicable to the Vinyl Substrate originally coated.
- In no event, shall VynaColour be liable under any theory of any direct, indirect, special, positive, incidental or consequential damages any way arising out of the sale of the Product to the Customer.
Locate a Dealer
As part of our commitment to excellent service, Vinylguard connects you with trusted dealers in your area who will handle your project from start to finish. Once the team at Vinylguard connects with you, your project is seamlessly transitioned to the capable hands of our authorized dealers, ensuring a smooth and hassle-free experience. Please fill out the form, and we'll promptly connect you with a dealer who will assist you further.
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