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Warranty
View our warranty details for our Window & Door Systems.
Frequently
asked questions
How do I submit a warranty claim?
If a warranty issue arises, report the issue to the dealer that you purchased your windows or doors from. Proof of purchase must be provided, the dealer will then determine if the issue needs to be inspected by them to see whether the issue is installation, abuse, faulty workmanship or a manufacturing issue. If the problem is installation, abuse or faulty workmanship, the dealer / contractor should be able to rectify the issue directly with you. If your dealer determines the problem is manufacturer related, they will submit to Vinylguard a service request form outlining the issue. A Vinylguard service representative will then contact you to confirm the problem and verify the information that was submitted. They will then make an appointment to come to your home and repair the problem. If Vinylguard receives invalid information or proof of purchase cannot be provided by the dealer, contractor or home owner, the warranty claim may be denied. If you have any questions concerning service or warranty issue, feel free to contact Vinylguard directly.
How do I find a dealer?
Simply fill in the Get A Quote form below and Vinylguard will put you in line with one of our dealers.
What is condensation?
Condensation is the passing of a substance from a lighter to a denser physical state. In this instance, water passes from a gaseous (vapor) state to the denser liquid one. Because it is caused by too much humidity, condensation is also the symptom of a more serious problem - excessive moisture at work in your home's atmosphere. In seeking cooler, drier outside air, water vapor exerts pressure and forces its way through most building materials. Wood, brick, and drywall are too porous to stop moisture from migrating to the outside. But because window glass is denser and its surface colder than the surrounding walls, vapor is stopped by glass and condenses on it. While glass - the coldest, least porous (and most visible) material in a building may show condensation first, it may also be noticed on exposed nail heads and other metal surfaces.
Find out more about condensation
Why does condensation occur?
Problems arise because air can hold only a limited amount of water vapor, varying with the temperature. Condensation is related to two conditions always present in the atmosphere inside your home. It is likely to form whenever there is an improper balance between:
Relative Humidity
A ratio between the water vapor in the air compared to the maximum amount that air can hold at a given temperature. For example, 50% means the air is carrying ½ of the total water vapour it is capable of holding at that temperature.
Temperature
A particular temperature where the relative humidity becomes 100%, called the 'Dew Point.' At the dew point, the air is saturated with moisture and begins to lose it in the form of condensation.
Find out more about condensation
Where does condensation occur?
In practice, condensation will occur first over the lower part of the window because glass surface temperatures are not uniform, being lower at the bottom than at the top. Windows with a metal sash usually have more severe problems at the base and sides. Occasionally, it may occur on cold spots, such as nail heads and in corners of outside walls and closets where insulation value is reduced.
Find out more about condensation
Locate a Dealer
As part of our commitment to excellent service, Vinylguard connects you with trusted dealers in your area who will handle your project from start to finish. Once the team at Vinylguard connects with you, your project is seamlessly transitioned to the capable hands of our authorized dealers, ensuring a smooth and hassle-free experience. Please fill out the form, and we'll promptly connect you with a dealer who will assist you further.
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